Shipping policy

SHIPPING POLICY

Processing Times

Most in-stock orders ship within 24-36 hours of time of purchase. Orders are only processed Monday through Friday, excluding holidays. Metal signs, personalized items, and made-to-order products may take 1 to 2 weeks before shipping.

Orders placed by 1pm CST ship the same business day. Orders placed after 1pm CST, or on weekends, ship the next business day we're open.

Shipping Holidays

We do not ship or deliver on New Year's Day, President's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, or Christmas Day.

Delivery

All orders are shipped "driver release," meaning no signature is required and packages may be left at any exterior door. We ship to street addresses only; we cannot ship to P.O. boxes. Please double check your shipping address before checkout. American Fire BBQ & Grilling Supply guarantees delivery only to the address provided at checkout, and we are not responsible for delays caused by an incorrect or incomplete address. If a package is returned to us due to an address error, return shipping costs will be deducted from any refund.

• STANDARD SHIPPING
  Standard ground shipments for in stock items are processed in approximately 24-36 hours of time of purchase. Shipments are only processed Monday through Friday, with the exception of national holidays. The Kansas City BBQ Store determines the shipping carrier.
• UPS 2ND AND NEXT DAY AIR
  Expedited shipping orders placed by 1pm CST will ship the same day. Expedited shipping orders placed after 1pm CST will ship the next business day. Deliveries are only made Monday through Friday. No deliveries will be made on weekends or holidays. Please note that per UPS policy not all areas are guaranteed to receive overnight deliveries. Carriers may only count business days for 2nd day delivery dates.

Shipping rates are calculated per geographic region and weight of items. UPS Ground shipping is an estimated delivery date, typically in one to five days from initial order - excluding weekends.

We are not responsible for delivery delays caused by weather or other carrier issues. Once your order ships, please monitor your tracking information closely, and make sure your phone number and email are accurate in case we need to reach you.

How to Check Order Status

When your order has shipped, you will receive an email notification from us which includes a tracking number you can use to check its status. Please allow 48 hours for tracking information to become active. Once your order is in transit, please monitor the tracking information. Please be sure your contact information (email and phone number) is accurate in your order information in case any questions occur during transit.

Package Theft and Delivery Confirmation

Once a carrier marks a package as delivered, American Fire BBQ & Grilling Supply is not responsible for lost or stolen items. If tracking confirms delivery to the address provided, theft or misplacement must be resolved directly with the carrier or your local authorities. We recommend shipping to a secure location. If you believe your package was stolen, please file a report with the carrier and notify local law enforcement.

International Shipping

American Fire BBQ & Grilling Supply ships worldwide. Customers outside the United States are responsible for checking applicable import regulations and customs requirements before ordering, and are responsible for any customs fees or import duties.

International shipping rates vary; contact us at contact@americanfirebbq.com for a quote if one isn't available at checkout.

Partner-Fulfilled Items

Some products are fulfilled directly by partner brands. These items ship from the manufacturer's warehouse rather than our Kansas City location, may arrive separately from the rest of your order, and follow the partner vendor's own fulfillment and tracking timeline. If a partner-fulfilled item is significantly delayed, we'll work with the vendor to resolve it, which may include a refund.

Freight Shipping

Large or heavy items (grills, smokers, outdoor kitchen equipment) ship via freight carrier on a pallet rather than standard ground service. Freight shipping applies only within the contiguous US; we do not ship freight items to Hawaii, Alaska, or outside the continental US without a prior freight quote.

Freight costs listed at checkout are estimates. If actual freight costs differ, we'll contact you with the new estimate before shipping and give you the option to proceed or receive a full refund.

Scheduling: After your order ships, the freight carrier will call you to schedule a delivery appointment. Residential deliveries require an appointment; please don't arrange to be home until the carrier confirms your window. The estimated delivery date online may not reflect the actual appointment date.

Lift Gate Service: Most freight shipments include complimentary lift gate service, lowering your item to ground level at the back of the truck. Moving it from there onto your property is your responsibility.

Access: Freight deliveries require semi-truck access. If you're in a restricted-access or gated area, let us know in advance so we can coordinate with the carrier, or arrange terminal pickup. Additional fees for limited-access deliveries are the customer's responsibility.

Inspection, please read carefully: Before the driver leaves, inspect the outside of the packaging, and open it to check the item itself if possible while the driver is present. If you see any damage:

• Note it on the Proof of Delivery (POD) slip before signing
• Photograph the damage and packaging
• Email us at contact@americanfirebbq.com right away

In most cases, refuse delivery if visible damage is present. Once you sign the POD without noting damage, ownership transfers in its current condition, and any claims become your responsibility with the carrier. We cannot file freight claims on your behalf for damage that wasn't documented at delivery.

Cancellations in Transit: Orders already in transit cannot be cancelled. If you cancel or dispute a charge (including chargebacks) after an item has shipped, freight and return shipping charges will not be refunded, and you'll be responsible for any charges incurred returning the item. A refund will only be issued once the item is returned to us in resellable condition. Crating charges on items requiring a crate are non-refundable.

If you cancel an order before it ships for any reason, non-refundable payment processing fees will be deducted from your refund.